In much of today’s business, excellent customer service seems to be lost as part of the overall customer experience.

Many times automation or other quick fixes are used to reduce cost and speed answers through the system to keep the product moving, many times at the expense of the customer and long term satisfaction with the product or service you may provide.

At ISS we pride ourselves in providing expert customer service to ALL customers. This includes internal as well as external customers. Contrary to popular belief there is not an endless supply of customers. In today’s highly competitive marketplace excellent customer service will retain hard to get customers and provide a tool to get other customers. By treating our internal customers the same way, we keep highly trained employees and they in turn are able to share their expertise with those customers that need it.

The following is a excerpt from a conversation between an ISS customer and an outside sales person at ISS.

“I just got off the phone with a VERY happy customer in California. I called to see how we were doing, and the customer went on and on about all the help he received from Jack and Derek (2 long time techs with ISS) on a particular cluster that he was working on.” The customer said, “…it’s that kind of service that makes ISS special. At most places, if you’re lucky, you might get a tech to talk to, but they’ll speak all sorts of techie Greek and Jibberish, all the while being very boring and slightly rude, but not here at ISS!!”

As you can see by this quote excellent customer service is alive and well at ISS. We take pride and will accept nothing less than excellent customer service not only in the Customer Service Department but throughout our organization. The proof is in the pudding as the old saying goes.

If you have had a similar experience, by all means boast away…. we would love to hear from you!!

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