13 Questions to Ask When Evaluating a Reman Center

1. Do they have a great deal of experience remanufacturing for Tier-One/Vehicle Manufacturer customers?

2. Can they adapt their software systems and processes quickly to meet your requirements?

3. Do they have redundant locations, so The Client is not reliant on just one facility? Do they have a sufficient Disaster Preparedness Plan?

4. Do they benchmark themselves against competing exchange centers, and do they do well in those measures?

5. Can they process orders via EDI?

6. Can they create the appearance of complete transparency, so that the end customer believes they are dealing directly with The Client?

7. Do they consider themselves emissaries of The Client, and realize that everything they do reflects on The Client’s reputation? Can they internalize The Client’s processes, representing their viewpoint, while also carefully navigating relationships with dealers and other customers?

8.  Can they build and maintain their own testing equipment?

9. Do they actively seek to reduce The Client’s costs?

10.  Will they treat The Client as another client, or as an integral partner that seeks long-term mutual growth?

11. Can they produce component parts for the remanufacturing process as needed, relieving The Client of the burden of maintaining nuisance-level inventories?

12. Can they provide other manufacturing resources for The Client, enhancing The Client’s purchasing power while reducing total number of vendors?

13. Do they have electrical and mechanical engineers in-house that can help resolve complex problems?